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Tech Manager, CX at NICE - ApplyBlast

Tech Manager, CX

NICE

5 hours ago

3.8 on Glassdoor

Pune, Maharashtra, India

Hybrid

Full Time

Manager

0 applicants

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About this role

The Tech Manager, CX role at NiCE involves leading and coaching AI-enabled development teams to achieve project goals and product objectives. This position requires providing technical leadership, fostering collaboration, and ensuring high-quality software delivery within sprint cycles. The manager is responsible for team productivity, performance reviews, and mentoring while driving strategic initiatives and cross-functional collaboration.

Responsibilities

Lead and coach AI-enabled development teams to achieve project goals
Manage sprint delivery cycles and ensure high-quality software releases
Define product roadmap and strategy with the line of business

Skills

About NICE

nice.com

Headquarters

Hoboken, New Jersey, United States

Company Size

5001-10000 employees

Founded

1986

View Profile

NICE is a global software company that delivers AI‑driven customer service automation and customer experience (CX) solutions. Its cloud platforms provide contact‑center‑as‑a‑service, conversational AI, analytics, workforce engagement and process automation to help enterprises boost efficiency, improve customer interactions, and meet compliance needs. Organizations across industries use NICE’s integrated AI, analytics and automation tools to streamline operations, reduce costs, and personalize customer journeys.