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Tech Support Professional at LPL Financial - ApplyBlast

Tech Support Professional

LPL Financial

4 months ago

3.5 on Glassdoor

Tempe, AZ

Onsite

Full Time

Junior

1 applicant

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About this role

A Technology Support Specialist at LPL Financial provides exceptional customer service to financial advisors and internal partners by troubleshooting proprietary financial technology, software applications, and digital platforms. This role involves resolving inquiries and complaints quickly while maintaining detailed logs and collaborating with escalation teams in a fast-paced environment. Ideal candidates possess strong problem-solving skills, technical proficiency with various operating systems and browsers, and a commitment to simplifying complex information for clients.

Responsibilities

Navigate and troubleshoot proprietary LPL and vendor software issues
Provide timely updates on support issues into service tracking logs
Resolve customer inquiries and complaints in compliance with financial regulations
Collaborate with escalation teams to ensure timely response to critical issues
Gain understanding of financial industry terms to create alternative solutions

Skills

Qualifications

Series SIEMicrosoft Office Specialist (MOS)Microsoft Certified Professional (MCP)CompTIA A+

About LPL Financial

lpl.com

Headquarters

San Diego, California, United States

Company Size

5001-10000 employees

Founded

1989

View Profile

A leading wealth management firm for independent advisors across the U.S., LPL’s technology and resources can help you and your clients succeed. Learn more.