Technical Account Manager - Service Delivery

Thales(1 month ago)

HybridFull TimeSenior$81,400 - $109,890Service Delivery

About this role

A Technical Account Manager / Service Delivery Manager at Thales in Ottawa is the primary customer-facing lead for North American accounts (including law enforcement and motor-vehicle agencies) supporting identity management and secure ID issuance solutions that include PKI, encryption, biometrics and evolving cloud components. The role bridges technical, operational, and commercial teams to ensure sustained service delivery and long-term account relationships.

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Required Skills

Relationship Management
Escalation Management
Crisis Management
SLA Management
Contract Management
Budgeting
Forecasting
PKI
Encryption
Cryptography

+7 more

Qualifications

Bachelor's Degree in Information Systems or Computer Science
Master's Degree in a Technical Field
Eligible for Export Authorization (EAR/Canadian Export Control)

About Thales

thalesgroup.com

From Aerospace, Space, Defence to Security & Transportation, Thales helps its customers to create a safer world by giving them the tools they need to perform critical tasks

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