Technical Account Manager

Sully(1 month ago)

HybridFull TimeSenior$90,000 - $135,000Customer Success & Support

About this role

A Technical Account Manager at Sully.ai is responsible for designing, delivering, and maintaining AI-powered clinical note templates tailored to healthcare organizations' documentation needs. This role involves direct client engagement to gather requirements, testing and validating templates for clinical accuracy, and troubleshooting EHR integrations. The manager must possess experience with large language models (LLMs), structured data, and client-facing communication to effectively resolve technical issues and ensure client satisfaction across multiple projects.

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Required Skills

Template Design
EHR Integration
Account Management
Client Onboarding
Quality Assurance
Technical Troubleshooting
JSON
APIs
LLMs
Clinical Workflows

+6 more

About Sully

www.sully.ai

Sully.ai is a pioneering healthcare technology company that leverages artificial intelligence to streamline operations in hospitals. Their innovative AI team includes roles such as Nurse, Receptionist, Scribe, Medical Assistant, Coder, and Pharmacy Technician, aimed at efficiently managing everything from patient check-ins to prescription handling. By automating these tasks, Sully.ai saves doctors valuable time, allowing them to focus on patient care. The platform is designed to enhance the efficiency of healthcare delivery while reducing administrative burdens in medical practices.