Technical Account Manager

Everbridge (26 days ago)

RemoteFull TimeSenior$118,000 - $135,000Customer Success

About this role

The Technical Account Manager at Everbridge partners with large enterprise and government clients to support critical life safety, security, and business continuity use cases on the Everbridge platform. The role sits within Customer Success and embeds with client business continuity and global security teams throughout deployment and ongoing usage. This position focuses on maximizing the value of Everbridge’s critical event management solutions while serving as a strategic advisor and escalation point. It requires working closely with internal teams to align product capabilities with client resilience and risk management objectives.

View Original Listing

Required Skills

Customer Success
Deployment Planning
Solution Design
Technical Consulting
Project Management
Stakeholder Management
Governance Modeling
KPI Management
Issue Escalation
Troubleshooting

+26 more

Qualifications

Ability to obtain security clearances
Bachelor’s Degree in Business
Bachelor’s Degree in Computer Science
Bachelor’s Degree in Public Safety
Bachelor’s Degree in Emergency Management

About Everbridge

everbridge.com

Everbridge is a SaaS resilience and critical-event management platform that helps organizations detect, assess, and respond to threats to people, assets, and operations. Its product suite includes mass notification, incident and response management, threat intelligence and monitoring, and business continuity tools — increasingly augmented with AI and analytics to automate detection and decision support. The platform is used by public sector agencies and large enterprises to coordinate alerts, protect employees, run continuity plans, and speed recovery during crises. Everbridge positions itself as a single hub for operational resilience and critical communications across distributed teams and complex organizations.