Technical Account Manager

United States - Genesys Cloud Services, Inc.(24 days ago)

HybridFull TimeSenior$0 - $0Customer Success

About this role

The role focuses on ensuring customer success by providing advanced technical expertise and strategic guidance to enterprise clients using the Genesys platform. The position involves collaborating with global teams, acting as a trusted advisor, and helping customers optimize their use of the platform to achieve measurable business outcomes.

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Required Skills

Cloud Contact Center
IP Telephony
IVR
Routing
Workforce Management
Analytics
APIs
Python
Customer Success
Technical Support

Qualifications

BS in Computer Science
4+ years experience
Certifications in Genesys products

About United States - Genesys Cloud Services, Inc.

genesys.com

Rocket is a performance optimization tool designed to enhance website loading speed and overall user experience. By automatically optimizing scripts and implementing lazy loading technologies, it ensures that essential content is prioritized while reducing unnecessary resource loading. The platform is particularly beneficial for developers looking to improve site speed on both mobile and desktop, leading to increased engagement and better search engine rankings. Rocket's solutions are known for their ease of integration and effectiveness in boosting website performance metrics.

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