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Technical Account Manager at Blackbaud - ApplyBlast

Technical Account Manager

Blackbaud

9 days ago

3.5 on Glassdoor

Remote

Full Time

Medior

0 applicants

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About this role

Blackbaud is seeking a Technical Account Manager to serve as the primary technical partner for enterprise corporate clients using its disbursement service. This role involves managing client communications, leading escalations for high-impact issues, and guiding clients through testing and go-live processes. The position also requires building runbooks and maintaining account health through regular service cadences and reporting.

Responsibilities

Serve as primary technical contact for enterprise accounts and manage case resolution
Lead escalations for payment-blocking issues and coordinate internal specialist teams
Translate payment events into clear client next steps and build technical runbooks

Skills

About Blackbaud

blackbaud.com

Headquarters

Charleston, South Carolina, United States

Company Size

1001-5000 employees

Founded

1981

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Blackbaud is a software company that delivers AI-powered solutions for nonprofits, education institutions, foundations, healthcare organizations, and companies. Its platform supports fundraising, fund accounting, school management, grantmaking, and corporate social responsibility (CSR) programs. Blackbaud serves social impact organizations worldwide, helping them raise funds, manage finances, and drive greater community impact.