Technical Account Manger, Cloud

Lucid Software(1 month ago)

HybridFull TimeSenior$166,048 - $219,614 (estimated)Customer Success

About this role

The Technical Account Manager, Cloud at Lucid partners with Customer Success Managers to provide deep technical expertise around Lucid’s cloud offerings, helping customers optimize cloud environments and integrations. The role blends strategic customer success with technical advising to drive product adoption, expansion, and retention while informing product and engineering priorities. It focuses on onboarding, architecture reviews, and enabling scale through playbooks and enablement content.

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Required Skills

Cloud Platforms
Customer Success
Technical Advisory
Cloud Adoption
Architecture Reviews
Account Planning
Product Collaboration
Executive Reviews
Churn Mitigation
Playbook Development

+7 more

Qualifications

Bachelor's Degree
AWS Certification
Azure Certification
GCP Certification

About Lucid Software

lucid.co

Lucid (Lucid Software) is a visual collaboration company that calls itself the "Work Acceleration Platform," helping teams think, collaborate, and move work forward through visual tools. Its product suite—most notably Lucidchart (diagramming), Lucidspark (virtual whiteboard), and Lucidscale (cloud architecture visualization)—offers real‑time coediting, templates, and integrations with platforms like Google, Microsoft, Slack, and Atlassian. Lucid targets both individual teams and enterprises with admin controls, security and compliance features, and analytics to scale visual processes across organizations. Teams use Lucid for process mapping, flowcharts, ideation, architecture design, and cross‑functional collaboration to speed decisions and execution.