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Technical Application Specialist at Epicor - ApplyBlast

Technical Application Specialist

Epicor

21 days ago

3.9 on Glassdoor

Monterrey, Nuevo León, Mexico

Hybrid

Full Time

Medior

0 applicants

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About this role

The Technical Application Specialist provides technical support for SaaS applications, integrations, and related technologies by diagnosing and resolving software, configuration, and connectivity issues. This role involves direct customer interaction throughout the support lifecycle, communicating product changes, and collaborating with cross-functional teams to ensure timely resolutions within established SLAs. The position requires strong troubleshooting skills, knowledge of APIs and databases, and the ability to deliver customer training and documentation.

Responsibilities

Provide technical support for SaaS applications and API integrations
Diagnose and resolve software configuration and connectivity issues
Collaborate with cross-functional teams to deliver timely resolutions

Skills

Qualifications

Bachelor's degree in Engineering, Computer Science, Information Technology, or a related field

About Epicor

epicor.com

Headquarters

Austin, Texas, United States

Company Size

1001-5000 employees

Founded

1972

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