Technical Assistance (TAC) Escalation Team Leader

General Manufacturing(1 month ago)

HybridFull TimeManager$110,805 - $146,393 (estimated)Technical Support

About this role

The TAC Escalation Team (E-Team) Lead oversees day-to-day operations of the Technical Assistance Centers escalation team, ensuring effective dealer support and timely resolution of complex vehicle issues. The role is responsible for driving team performance, providing coaching and development, and delivering business intelligence to Engineering and Quality. The lead also supports operational improvements and cross-functional collaboration to improve product reliability and customer satisfaction.

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Required Skills

Leadership
Coaching
Performance Management
Data Analysis
Reporting
Training
Diagnostics
Troubleshooting
Customer Service
Communication

+6 more

Qualifications

ASE Certification(s)
Two-Year Technical Degree
Associate Degree
Bachelor's Degree
ASE A1-A9
ASE T1-T8
ASE L1-L4
Master Technician Certification

About General Manufacturing

gm.com

General Motors is a global automotive company and the parent of Chevrolet, Buick, GMC and Cadillac, designing, engineering and manufacturing a full range of cars, trucks and SUVs. Beyond vehicles, GM provides connected and mobility services—such as OnStar and GM Energy—and invests in vehicle safety, autonomous driving and other advanced engineering. The company is pursuing electrification and sustainability through initiatives like its Journey to Zero Emissions while supporting communities and workforce development. For more than a century GM emphasizes quality, reliability and delivering a vehicle for every drive.

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