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oraclecloudinfrastructure
The Technical Care Specialist supports customers across technical support, operations, and maintenance, acting as the first contact for software and hardware issues to ensure service readiness and customer satisfaction. The role involves translating strategic concepts into actionable measures, leading small technical projects, and collaborating with R&D to resolve defects. Additionally, the specialist handles complex customer cases, ensures SLA compliance, and contributes to root-cause analysis and technical documentation.
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Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for oraclecloudinfrastructure.