Technical CSR II
Global Payments(1 month ago)
About this role
A Technical Support Representative Level 2 at Global Payments serves as an advanced support specialist and subject-matter expert for the Genius/NEXTEP product suite, supporting customers across restaurants, corporate dining, and managed foodservice. The role focuses on maintaining deep product knowledge, supporting an expanding customer base, and coordinating with internal teams while reporting to the Support Manager.
Required Skills
- Troubleshooting
- Escalation
- Training
- Telephony
- QA Testing
- Documentation
- Customer Training
- Multitasking
- Communication
- PC Literacy
+1 more
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