Technical Customer Care Leader - 6 Month Secondment
Barclays(1 month ago)
About this role
The Technical Customer Care Leader at Barclays leads and develops a team within the Fraud department to deliver an omni-channel customer experience and consistently excellent outcomes. The role focuses on building team capability, driving operational excellence, and strengthening partnerships with internal and external stakeholders. This position shapes customer care strategy in a high-profile area of the business.
Required Skills
- Leadership
- Operational Oversight
- Stakeholder Engagement
- Risk Management
- Performance Management
- Customer Service
- Fraud Operations
- Team Coaching
- Market Research
- Communication
+1 more
About Barclays
home.barclaysBarclays is a British universal bank. Our businesses include consumer banking, as well as a top-tier, global corporate and investment bank.
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