Technical Customer Service Representative (f/m/d)

IONOS EN(1 month ago)

HybridFull TimeJunior$68,306 - $90,447 (estimated)Technical Support

About this role

A Server Support Representative at IONOS provides customer-facing technical assistance for server, hosting, and related products within a growing cloud and hosting provider. The role is client-focused and supports customers via phone, email, and chat while contributing to account, billing, and product-related outcomes. The position sits within a collaborative, fast-growing environment and operates on a hybrid basis in the Philadelphia office.

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Required Skills

Technical Support
Server Setup
Troubleshooting
Billing Support
Account Management
Sales
Communication
TCP/IP
HTTP
DNS

+8 more

Qualifications

High School Diploma or Equivalent
Technical Education in Networking and IT Infrastructure

About IONOS EN

ionos.de

IONOS is a European web hosting and cloud provider offering domain registration, website and online‑shop builders, shared and dedicated hosting, and cloud infrastructure. The company delivers high‑availability hosting, virtual and dedicated servers, managed cloud services, email and security tools aimed at small and medium businesses and developers. With around 30 years of experience, IONOS emphasizes European datacenters, compliance and hands‑on customer support. Customers use IONOS for an all‑in‑one digital platform that covers domains, hosting, e‑commerce and cloud services.