Technical Customer Service Representative (f/m/d)

IONOS

2 months ago

3.5 on Glassdoor

Philadelphia, PA

Hybrid

Full Time

Junior

3 applicants

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About this role

A Server Support Representative at IONOS provides customer-facing technical assistance for server, hosting, and related products within a growing cloud and hosting provider. The role is client-focused and supports customers via phone, email, and chat while contributing to account, billing, and product-related outcomes. The position sits within a collaborative, fast-growing environment and operates on a hybrid basis in the Philadelphia office.

Skills

Qualifications

High School Diploma or EquivalentTechnical Education in Networking and IT Infrastructure

About IONOS

ionos.de

IONOS is a European web hosting and cloud provider offering domain registration, website and online‑shop builders, shared and dedicated hosting, and cloud infrastructure. The company delivers high‑availability hosting, virtual and dedicated servers, managed cloud services, email and security tools aimed at small and medium businesses and developers. With around 30 years of experience, IONOS emphasizes European datacenters, compliance and hands‑on customer support. Customers use IONOS for an all‑in‑one digital platform that covers domains, hosting, e‑commerce and cloud services.