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Technical Customer Success Manager at Cloudinary - ApplyBlast

Technical Customer Success Manager

Cloudinary

9 days ago

3.9 on Glassdoor

Remote

Full Time

Senior

0 applicants

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About this role

Cloudinary is seeking a Technical Customer Success Manager to serve as the primary point of contact for enterprise customers, helping them maximize the value of its Image, Video, and Digital Asset Management platform. The role involves building trusted relationships with technical and business stakeholders to drive product adoption, ensure customer satisfaction, and support successful renewals and expansions. This customer-facing position requires collaboration with internal teams to solve technical challenges and achieve business objectives.

Responsibilities

Manage enterprise customer portfolios and drive product adoption
Conduct technical guidance sessions and business reviews
Identify growth opportunities and support renewal negotiations

Skills

About Cloudinary

cloudinary.com

Headquarters

Sunnyvale, California, United States

Company Size

201-500 employees

Founded

2012

View Profile

Cloudinary is a cloud-based media management platform that helps businesses and developers upload, store, transform, optimize, and deliver images and videos via a global CDN. It offers on-the-fly image/video transformations, automatic format and size selection, adaptive bitrate streaming, and AI-powered enhancements alongside digital asset management and workflow tools. Cloudinary provides APIs and SDKs for many languages and integrates with common CMS, e‑commerce, and marketing systems, plus analytics, security, and compliance features. Companies use it to automate media pipelines, reduce bandwidth and latency, and improve user experience across devices and channels.