Technical Customer Support Agent
Formlabs
About this role
A Customer Support Representative at Formlabs provides support through multiple channels, ensuring timely issue resolution and empowering users with guidance and education. The role involves managing customer cases, dispatching replacement parts, and acting as the voice of the customer for feedback.
Skills
About Formlabs
formlabs.comFormlabs is a 3D printing company that designs and manufactures high-resolution stereolithography (SLA) and selective laser sintering (SLS) printers, materials, and software for professional users. Its product ecosystem includes desktop and industrial printers (the Form and Fuse families), engineered resins and powders, and integrated software and post-processing tools that support prototyping, production, and specialty applications like dental and jewelry. Formlabs focuses on accessible, scalable additive-manufacturing workflows for engineers, designers, labs, and manufacturers worldwide. Customers choose it for its print quality, broad materials library, and end-to-end hardware–software solutions.
Recent company news
3D Printing IndustryFormlabs IPO Speculation as Public-company Veteran Joins Board
3 weeks ago
Yahoo FinanceFormlabs Appoints Rob Willett to Board of Directors
3 weeks ago
TCT MagazineFormlabs sets sights on scaling with former Cognex CEO; Carl Bass steps down
3 weeks ago
Engineering.comAdditive business update: Formlabs, Materialise, Meltio, and more
2 weeks ago
VoxelMattersFormlabs Manufacturing Network partners have printed 50,000 parts to date
3 weeks ago
About Formlabs
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Formlabs.
Salary
$40k – $52k
per year
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