Technical Customer Support Manager

Imubit(18 days ago)

HybridFull TimeSenior$75,000 - $95,000Customer Support

About this role

Imubit is seeking a Technical Customer Support Manager to enhance customer engagement and optimize support processes. The role involves building support systems, providing technical assistance, and collaborating with internal teams to ensure high-quality service in the industrial AI sector.

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Required Skills

Customer Support
Ticketing System
AWS
GCP
Kubernetes
Grafana
Linux
Windows
Observability
Troubleshooting

Qualifications

BA/B.Sc. in Computer Science

About Imubit

imubit.com

Imubit is an industrial operational-AI company that provides real-time process optimization and digital-twin solutions for heavy industries such as refining, petrochemicals, chemicals, power, and mining. Its platform combines machine learning, causal modeling and closed-loop optimization to increase yield, throughput and asset utilization while reducing energy use and emissions. Imubit integrates with existing historians and control systems to deliver advisor or autonomous modes, emphasizing fast deployment and measurable ROI. Customers use it for setpoint optimization, predictive control and operational decision support across complex continuous processes.

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