workiz
The Technical Customer Support Manager at Workiz serves as both the technical and commercial owner of a defined book of business, handling escalated technical issues and driving renewals and expansions. This role requires deep product expertise to diagnose root causes, write defect reports, and implement solutions while managing customer relationships to ensure retention and growth. The position involves collaborating with engineering and product teams to prioritize feedback and improve the platform for field service professionals.
Headquarters
San Diego, California, United States
Company Size
51-200 employees
Founded
2017
Workiz is an AI-powered field service management platform designed for home service businesses, trusted by over 120,000 professionals across the US and Canada. The platform enables teams to schedule jobs, dispatch technicians, generate estimates, send invoices, and collect payments — all in one place. Workiz serves over 50 home service industries including HVAC, plumbing, electrical, locksmith, and appliance repair.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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