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Technical Customer Support Professional at Trimble - ApplyBlast

Technical Customer Support Professional

Trimble

5 days ago

3.9 on Glassdoor

Lake Oswego, Oregon, United States

Onsite

Full Time

Senior

0 applicants

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About this role

The Technical Customer Support Professional at Trimble serves as a premier technical specialist, driving customer success in the structural steel industry by leveraging deep expertise in Tekla PowerFab. This role involves resolving complex client challenges, streamlining workflows, and influencing product quality through proactive problem-solving and cross-functional collaboration. The position requires expert-level troubleshooting, creating instructional documentation, and mentoring colleagues to enhance overall support capabilities.

Responsibilities

Provide expert-level troubleshooting for complex software workflows and licensing issues
Analyze application logs and leverage AI agents to diagnose and resolve technical problems
Create instructional documentation and train internal support teams on product features

Skills

About Trimble

trimble.com

Headquarters

Westminster, Colorado, United States

Company Size

10001+ employees

Founded

1978

View Profile

Trimble provides connected hardware and software solutions that bridge physical and digital workflows across construction, geospatial, transportation, and related industries. With a focus on precise positioning, 3D modeling, and data analytics, Trimble enables customers to design, build, map, and manage infrastructure and geographic data for improved efficiency and collaboration.