Technical Customer Support Representative
Promethean
About this role
A Technical Customer Support Representative (TCSR) provides 1st and 2nd line telephone, e-mail, and chat technical support to customers, specifically for Promethean's bespoke software and hardware. This role involves problem solving, maintaining customer satisfaction, and collaborating with various teams to ensure efficient resolution of customer queries.
Skills
Qualifications
About Promethean
prometheanworld.comPromethean is a global education-technology company that designs interactive displays and software for classrooms and workplaces. Its product portfolio pairs touchscreen ActivPanel hardware with lesson-delivery, whiteboarding, assessment and collaboration software to support teacher-led instruction, student engagement, and remote/hybrid learning. Schools, districts and organizations worldwide adopt Promethean for its integrated hardware/software ecosystem, professional development and support services that simplify interactive teaching and learning.
Recent company news
Ocean News & TechnologyPromethean Energy Appoints New Chief Operating Officer
2 weeks ago
Yahoo FinancePromethean named 'Company of the Year' at BETT Awards 2026
1 month ago
PR NewswirePromethean balances intuitive tech and unique company culture with the ideal workplace solution
Jun 2, 2025
Chemistry WorldUK firm reaches tonne scale MOF manufacturing
Oct 29, 2025
![rAVe [PUBS]](https://img.logo.dev/ravepubs.com?size=128&format=png&token=pk_L82rRWoVQCuFG30Wkm6aMA){kind=logo}
rAVe [PUBS]Promethean to Debut ActivPanel D-Series Signage Platform at ISE 2026
1 month ago
About Promethean
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Promethean.
Salary
$65k – $89k
per year