Technical Customer Support (with Team Lead tasks)
Luminator Technology Group
About this role
The company is looking for a Technical Customer Support Specialist who will support customers with technical issues and lead the support team to enhance service quality. The role involves handling support activities, mentoring team members, managing escalation, and collaborating with other departments.
Skills
About Luminator Technology Group
luminator.comLuminator Technology Group provides technology solutions that increase intelligence, safety, and efficiency for public transit operations worldwide. The company designs and delivers integrated hardware and software for transit fleets — including passenger information and signage, vehicle electronics and lighting, safety and security systems, and fleet telematics. Luminator partners with transit agencies and vehicle OEMs to integrate systems, provide lifecycle services and support, and modernize fleets to improve operational performance and the rider experience.
About Luminator Technology Group
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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