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oraclecloudinfrastructure
This role serves as the primary administrator and subject matter expert for Zendesk, managing ticket queues, workflows, and system integrations to optimize customer support operations. The position also involves overseeing workforce management functions, including forecasting, scheduling, and real-time monitoring to meet service level targets. Additionally, the role focuses on developing operational dashboards, analyzing performance metrics, and providing actionable insights to drive continuous improvement across the contact center.
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Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for oraclecloudinfrastructure.
oraclecloudinfrastructure didn’t post a salary, so this is our estimate from similar listings.