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Hotwire Communications Ltd
The Technical Engagement Specialist serves as the primary point of contact for elevated technical issues for residential, business, and hospitality customers, providing white‑glove service and troubleshooting. The role involves handling inbound calls, chats, and emails, resolving Tier 1 issues, and escalating when necessary while ensuring customer expectations are exceeded.
Hotwire Communications delivers 100% Fision fiber-optic internet with symmetrical speeds, no bandwidth sharing, and concierge-level service to communities and businesses nationwide.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Hotwire Communications Ltd.
Hotwire Communications Ltd didn’t post a salary, so this is our estimate from similar listings.
13% below the average for this role