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Technical Escalation Engineer at Vast - ApplyBlast

Technical Escalation Engineer

Vast

2 months ago

4.2 on Glassdoor

RTP, North Carolina, United States

Onsite

Full Time

Medior

0 applicants

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About this role

The Technical Escalation Engineer at VAST Data monitors and maintains the health and performance of installed clusters in a 24/7 network operations center environment. The role involves real-time incident detection, response, and resolution, as well as clear communication with support, R&D, account teams, and customers.

Responsibilities

Monitor clusters using internal tools to detect and troubleshoot issues
Respond to alerts and manage incidents following SOPs and escalation processes
Document incidents and create root cause analysis reports for customers

Skills

About Vast

vastdata.com

Headquarters

United States

Company Size

501-1000 employees

Founded

2016

View Profile

VAST Data delivers an AI Operating System that unifies storage, database, and compute to power agentic AI and other data‑intensive workloads. Its platform provides a scale‑out, high‑performance data infrastructure designed for large models, analytics and mixed workloads, combining file, object and database services with enterprise features for performance and efficiency. VAST targets organizations running AI/ML, HPC and analytics, offering simplified management, a global namespace and optimized hardware utilization to reduce cost and operational complexity.