Technical Helpdesk Engineer Level 2
MSX International
About this role
The Technical Helpdesk Engineer Level 2 provides advanced technical support and diagnostics for automotive dealer networks, focusing on complex vehicle issues and system troubleshooting. The role involves collaborating with various teams to resolve escalations, improve service quality, and support dealer training and documentation.
Skills
About MSX International
msxi.comMSX International (MSXI) is a global services firm that partners with automotive and mobility companies to deliver customer experience, warranty and claims management, and digital transformation solutions across the vehicle lifecycle. It provides contact center and field-service operations, software and analytics, connected‑vehicle services, and dealer/support solutions designed to improve customer loyalty and reduce cost-to-serve. MSXI serves OEMs, dealers, and mobility providers worldwide with technology-enabled, data-driven operations and managed services.
About MSX International
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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Salary
$166k – $221k
per year