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Technical I, Global Service Desk (TCF) at Concentrix - ApplyBlast

Technical I, Global Service Desk (TCF)

Concentrix

3 months ago

3.3 on Glassdoor

Gurugram, Haryana, India

Onsite

Full Time

Junior

0 applicants

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About this role

The Technical I – Global Service Desk Engineer provides first‑level and intermediate technical support to end users in a 24×7 environment, handling complex issues, high‑severity incidents, and ensuring SLA compliance. The role involves troubleshooting cloud platforms, operating systems, softphones, VDI, and remote desktop solutions while delivering exceptional customer service.

Responsibilities

Provide first‑level and intermediate technical support
Manage and resolve Priority 1 / Severity 1 incidents
Log, track, and close tickets within SLA and ITSM processes
Monitor call, chat, and email quality and ensure compliance
Deliver exceptional customer service and communicate with stakeholders

Skills

About Concentrix

concentrix.com

Headquarters

Newark, California, United States

Company Size

10001+ employees

Founded

1983

View Profile

Concentrix is a global technology and services leader that helps companies design and deliver differentiated customer experiences and improve business performance. It provides end-to-end CX solutions — including consulting, digital transformation, analytics, automation and AI-powered platforms — plus customer engagement and outsourcing services across industries. Concentrix partners with major brands to reimagine customer journeys, combining human-centered design, data-driven insights and technology to drive growth, efficiency and loyalty worldwide.