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Technical Lead - Five9 at TELUS Digital - ApplyBlast

Technical Lead - Five9

TELUS Digital

3 months ago

3.5 on Glassdoor

Toronto, ON, Canada

Hybrid

Full Time

Senior

0 applicants

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About this role

As a Technical Lead for Five9 at TELUS Digital, you will design, configure, and deliver scalable contact center solutions while acting as a customer-facing technical advisor. The role involves translating business requirements into well-architected systems, guiding engineers through implementation, and supporting pre-sales activities like demonstrations and proofs of concept. You will also define delivery standards, mentor team members, and ensure high-quality performance during go-live and hyper-care phases.

Responsibilities

Design and configure end-to-end Five9 Intelligent CX solutions
Build integrations using Five9 APIs and third-party platforms
Guide engineers through build, integration, and deployment phases
Act as a technical advisor for pre-sales demonstrations and POCs
Mentor engineers and define architecture and delivery standards

Skills

Qualifications

Bachelor's degree in Computer Science or EngineeringFive9 Administrator CertificationFive9 Implementation CertificationFive9 Application Developer Certification

About TELUS Digital

telusdigital.com

Headquarters

Vancouver, British Columbia, Canada

Company Size

10001+ employees

Founded

2005

View Profile

Telus Digital is the digital innovation and product engineering arm of TELUS that designs and builds customer-facing services, platforms, and applications. They deliver cloud-native engineering, mobile and web experiences, e‑commerce and API platforms, and data & AI solutions across telecom, health and IoT domains. Combining product design, agile engineering and data-driven insights, Telus Digital helps accelerate digital transformation and improve customer experience. Organizations partner with them for industry expertise, scalable secure platforms, and end-to-end delivery from concept to operations.