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TECHNICAL LEAD L1 at Wipro - ApplyBlast

TECHNICAL LEAD L1

Wipro

5 months ago

Onsite

Full Time

Senior

0 applicants

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About this role

This role focuses on supporting and managing a team of Production Specialists to ensure daily operational performance and high-quality service delivery. The incumbent oversees technical escalations, develops team capabilities through training, and resolves complex client queries while adhering to strict Service Level Agreements (SLAs).

Responsibilities

Oversee daily transaction performance parameters and team productivity metrics
Diagnose and resolve complex technical escalations for client queries
Mentor Production Specialists to bridge skill gaps and improve knowledge
Develop and conduct product training sessions to achieve operational excellence
Document trends from call logs to prevent recurring client issues

Skills

About Wipro

wipro.com

Headquarters

Bangalore, Karnataka, India

Company Size

10001+ employees

Founded

1945

View Profile

Wipro is a global IT services and consulting company that helps enterprises accelerate digital transformation through consulting, engineering and AI-driven solutions. It provides cloud, digital engineering, cybersecurity, data & analytics, automation, application and infrastructure services, plus industry-specific solutions and managed operations. Consulting‑led and AI‑powered, Wipro combines design, engineering and operational capabilities to deliver future-ready technology and measurable business outcomes for clients worldwide.

About Wipro

Headquarters

San Francisco, CA

Company Size

201-500 employees

Founded

2018

Industry

Technology

Glassdoor Rating

4.2 / 5

Leadership Team

Sarah Johnson

Chief Executive Officer

Michael Chen

Chief Technology Officer

Emily Williams

VP of Engineering

David Rodriguez

VP of Product

Jessica Thompson

Chief Financial Officer

Andrew Park

VP of Sales

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Salary

Estimated

Wipro didn’t post a salary, so this is our estimate from similar listings.

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