Technical Lead Service Desk
HOOPP(3 days ago)
About this role
The Service Desk Technical Lead at HOOPP plays a key role in overseeing complex technical issues, leading incident response efforts, and providing technical mentorship within a client-focused IT team. They coordinate troubleshooting, improve support processes, and maintain strong vendor relationships to ensure high-quality service delivery.
Required Skills
- IT Support
- Troubleshooting
- Incident Management
- Active Directory
- Office365
- Azure
- Intune
- Customer Service
- Technical Leadership
- Problem Solving
About HOOPP
hoopp.comThe Healthcare of Ontario Pension Plan (HOOPP) provides a lifetime pension plan at retirement. We’re one of the largest defined benefit pension plans in Canada.
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