Technical Lead

Smartsheet(5 days ago)

RemoteFull TimeSenior$154,709 - $206,766 (estimated)Technical Support

About this role

A Technical Lead in Smartsheet’s Technical Support organization is a senior-level subject matter expert within feature-aligned support pods who represents the support function across product and engineering. The role supports Smartsheet’s SaaS work management platform and is remote-eligible. It focuses on advancing support quality, team growth, and cross-functional collaboration.

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Required Skills

Technical Troubleshooting
Escalation Management
REST APIs
API Integration
Case Management
Quality Assurance
Mentorship
Incident Response
Operational Oversight
Communication

+1 more

Qualifications

Bachelor's Degree (preferred)
Computer Science Degree
Engineering Degree
Relevant Industry Certifications

About Smartsheet

smartsheet.com

Smartsheet is an intelligent work management platform that helps teams plan, track, automate, and report on projects and processes using a familiar spreadsheet-like interface. It provides configurable workflows, automation, dashboards, templates, and integrations with tools like Microsoft, Google, and Slack to personalize work and surface predictive insights. Built for scale, Smartsheet offers enterprise-grade security, governance, and APIs so organizations can standardize work across teams while maintaining control. Companies use it to improve visibility, accelerate delivery, and make data-driven decisions.