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Technical Lead at KeyBank - ApplyBlast

Technical Lead

KeyBank

4 months ago

3.6 on Glassdoor

United States

Hybrid

Full Time

Senior

0 applicants

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About this role

As a Technical Lead in the Contact Center Technology department, you will design, build, and modernize IVR and Voice Bot platforms on Google Cloud Platform. This senior individual contributor role involves leading solution architecture, developing cloud-native microservices, and applying agentic AI patterns to drive secure, scalable self-service voice solutions.

Responsibilities

Lead solution architecture and technical design for IVR initiatives
Design and develop cloud-native Node.js microservices
Apply agentic AI patterns to enhance conversational behavior
Establish engineering standards for code quality and testing
Perform code reviews and mentor engineering team members

Skills

Qualifications

BS in Computer Science or related field

About KeyBank

key.com

Headquarters

Cleveland, Ohio, United States

Company Size

10001+ employees

Founded

1849

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