Technical Operations Manager
NTT DATA,(1 month ago)
About this role
The Technical Operations Manager at NTT DATA is an entry-level management role responsible for ensuring clients' IT infrastructure and systems remain operational through managed services. The role focuses on restoring escalated technical incidents, meeting agreed SLAs, and delivering contracted managed services outcomes. It also supports planning, building, and operating managed services to achieve business objectives.
Required Skills
- Team Management
- Incident Management
- Escalation Management
- Service Delivery
- Automation
- Troubleshooting
- SLA Management
- Change Management
- Client Engagement
- Quality Audits
Qualifications
- Bachelor’s Degree in Information Technology
- ITIL Certification
About NTT DATA,
global.nttAt NTT, we innovate with purpose helping to make the impossible real. We are diverse and connected, creating a better future for society and the planet.
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