Technical Platform Expert - Sydney

As Legora's Senior Technical Support Specialist, you serve as the final technical authority on platform behavior, resolving deep escalations and validating AI outputs before they reach customers. You act as a bridge between support, product, and engineering, driving root cause analysis, defining diagnostic tooling, and ensuring the platform meets the high standards expected by top legal firms. This role requires rigorous investigation of logs and data to identify systemic events and advocate for product improvements based on real-world usage patterns.