Technical Plumbing Support Advisor

Waterworks(1 month ago)

HybridFull TimeMedior$79,409 - $106,038 (estimated)Customer Support

About this role

The Technical Support Advisor at Waterworks serves as a subject matter expert on plumbing products and accessories, supporting clients, sales associates, vendors, and installers. The role is based in a contact center environment and includes both remote and onsite responsibilities. This position functions as a service ambassador for the luxury brand, helping ensure a high-quality experience before, during, and after product installation. It also involves frequent collaboration with internal teams and external trade partners to resolve technical and product-related issues.

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Required Skills

Technical Support
Plumbing Knowledge
Customer Service
Phone Support
Incident Management
Warranty Research
Order Processing
Payment Collection
Data Collection
Quality Documentation

+11 more

About Waterworks

waterworks.com

Waterworks is a luxury design and retail company specializing in high‑end plumbing fixtures, faucets, showers, bathtubs, vanities, tiles, lighting, and accessories for bathrooms and kitchens. It sells its own crafted collections alongside curated designer brands through flagship showrooms and an e‑commerce site, and provides design consultation and custom finish options for residential and hospitality projects. Known for design‑forward styling, artisanal materials, and collaborations with architects and designers, Waterworks serves both consumers and trade professionals. The company supports project specification with showroom experiences, trade programs, and online tools.