KMS Lighthouse
A Technical Product Manager at KMS Lighthouse leads the strategy and execution for key parts of their knowledge management platform, focusing on AI-powered features and customer-centric solutions.
KMS Lighthouse is an enterprise knowledge management platform that helps organizations capture, organize, and retrieve knowledge across call centers, onboarding, field service, and self-service. It provides AI-powered knowledge bases and integrates with AWS, Azure OpenAI, Salesforce, Zendesk, Microsoft Teams, Dynamics 365, and more to improve customer service and agent efficiency. By delivering instant information retrieval and consistent interactions, it helps reduce handling times and improve first-contact resolution.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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