Technical Product Support
Spade(12 days ago)
About this role
Spade is a Series A fintech that transforms raw transaction data into clean, structured records via a low-latency API and agent layer used by payments and banking customers. The Technical Product Support Specialist supports Spade’s technical product by serving as the primary technical contact for customers and working closely with internal teams to ensure product performance and data quality.
Required Skills
- SQL
- Excel
- Data Analysis
- Troubleshooting
- Customer Service
- Communication
- Dashboarding
- Ticketing Systems
- Documentation
- BI Tools
About Spade
applytojob.comNew Relic is a telemetry and observability platform that collects and correlates metrics, traces, logs, and events to give engineering and ops teams real‑time visibility into application and infrastructure health. Its product suite includes APM, distributed tracing, logs, infrastructure monitoring, synthetics and dashboards, plus APIs and integrations to instrument cloud, container and serverless environments. Teams use New Relic to detect and troubleshoot performance issues, set alerts and SLIs, and optimize reliability and user experience from a single, unified interface.