Technical Program Manager, AI Evaluation Specialist

CHYM(5 months ago)

RemoteFull TimeMedior$103,680 - $144,000Speech Analytics

About this role

The AI Evaluation Specialist will strengthen how Chime governs, evaluates, and improves AI systems across Operations as part of the Speech Analytics team. The role provides the trust layer for production models by owning human-in-the-loop review processes and ensuring models meet Chime’s standards for quality and member trust. The specialist partners with data, enablement, and model owners to surface gaps, failure modes, and opportunities for improvement. This position supports scaling governance and operationalizing model-health standards across the organization.

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Required Skills

Human-in-the-Loop
Sampling
Scoring
Rubric Maintenance
Root Cause
Reporting
Documentation
Collaboration
Model Governance
Text Review

+8 more

Qualifications

COPC
Lean Six Sigma

About CHYM

chime.com

Chime is a mobile-first fintech and neobank that offers simple, low-fee banking services through an app-first experience. It provides a Spending (checking) account with a Visa debit card, high-yield Savings, early direct deposit, fee-free overdraft via "SpotMe," and a Credit Builder program to help users establish credit. Chime’s accounts are FDIC-insured through partner banks, and its product focus is on automatic savings, transparent pricing, and enabling faster access to paychecks. Founded in 2013 and headquartered in San Francisco, Chime targets consumers who want a straightforward, digital-first alternative to traditional banks.