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Technical Program Manager, Customer Experience at Pleo - ApplyBlast

Technical Program Manager, Customer Experience

Pleo

3 days ago

3.7 on Glassdoor

Remote

Full Time

Manager

0 applicants

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About this role

The Technical Program Manager, Customer Experience at Pleo leads complex technical programs that transform the customer experience by bridging CX, Product, Engineering, and Data teams. This role focuses on turning strategic CX goals into scalable technical capabilities, managing integrations, and driving AI-enabled solutions to improve customer onboarding, support, and value realization. The position requires strong technical program management skills, a deep understanding of customer and business problems, and the ability to influence cross-functional teams without direct authority.

Responsibilities

Lead CX technology programs end-to-end from problem definition through launch and optimization
Drive integration programs connecting CRM, Customer Success, Support, and AI platforms
Translate customer and business problems into clear technical requirements and acceptance criteria

Skills

About Pleo

pleo.io

Headquarters

Copenhagen, Hovedstaden, Denmark

Company Size

501-1000 employees

Founded

2015

View Profile

Pleo is a business expense management platform that helps teams pay for work while automating receipts, expense reporting, and reconciliation. It issues smart company cards, enforces spending controls and approval workflows, and captures transaction data to reduce manual bookkeeping. Trusted by thousands of companies, Pleo integrates with popular accounting systems to simplify corporate spending across growing teams and multiple markets.