Technical Program Manager, Incident Management

Cohere(2 months ago)

HybridFull TimeSenior$139,745 - $186,779 (estimated)Product Management & Program Management

About this role

A Technical Program Manager, Incident Management at Cohere leads the end-to-end lifecycle of major incidents within the company's environment, ensuring effective communication, escalation, and resolution. This role requires orchestrating efforts across engineering teams, developing incident playbooks, and enhancing monitoring capabilities to proactively resolve issues in a SaaS/cloud context. The manager will deliver timely updates for incidents, coordinate with cross-functional teams, and produce post-mortem analyses to drive continuous improvement in incident management processes.

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Required Skills

Technical Program Management
Incident Management
Project Management
Communication
Strategic Planning
Stakeholder Alignment
Problem-Solving
Software Development
SaaS
Cloud Environments

+7 more

About Cohere

cohere.com

Sanity is a platform that provides flexible content management solutions tailored for developers, marketers, and content creators. By utilizing a real-time collaborative editor and structured content, it allows users to build and manage high-performance applications and websites. Sanity’s APIs and flexible data model enable seamless integration with various frameworks and technologies, empowering users to deliver customized content experiences. With features like query-driven content fetching and an extensible plugin system, Sanity is designed to enhance productivity and scalability for teams of all sizes.