Technical Program Manager, Incident Management

A Technical Program Manager, Incident Management at Cohere leads the end-to-end lifecycle of major incidents within the company's environment, ensuring effective communication, escalation, and resolution. This role requires orchestrating efforts across engineering teams, developing incident playbooks, and enhancing monitoring capabilities to proactively resolve issues in a SaaS/cloud context. The manager will deliver timely updates for incidents, coordinate with cross-functional teams, and produce post-mortem analyses to drive continuous improvement in incident management processes.