Technical Program Manager, Support Delivery
OpenAI
About this role
The Technical Program Manager, Support Delivery at OpenAI is responsible for leading the development and implementation of operational frameworks to enhance customer support for strategic clients. This role involves driving process improvements, managing premium support strategies, and ensuring effective collaboration across engineering, product, and operations teams. The position focuses on building scalable practices, improving support efficiency through automation, and shaping the vision of a new support team to maximize customer satisfaction.
Skills
About OpenAI
openai.comOpenAI is an AI research and deployment company that develops advanced artificial intelligence models and products, including ChatGPT and APIs, to help people and organizations solve problems, create content, and build intelligent applications.
Recent company news
OpenAIOpenAI to acquire Promptfoo
2 days ago
ForbesGoogle And OpenAI Staff Unite Behind Anthropic As It Sues Pentagon
1 day ago
Business InsiderWorkers at OpenAI show support for Anthropic as the company says it could lose $5 billion in its feud with the Pentagon
2 days ago
Morning BrewOpenAI is feeling the heat, but it’s not cooked
3 days ago
EngadgetMetadata company Gracenote is the latest to sue OpenAI for copyright infringement
1 day ago
About OpenAI
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for OpenAI.
Salary
$280k
per year
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