Technical Program Manager, Support Delivery
OpenAI(2 months ago)
About this role
The Technical Program Manager, Support Delivery at OpenAI is responsible for leading the development and implementation of operational frameworks to enhance customer support for strategic clients. This role involves driving process improvements, managing premium support strategies, and ensuring effective collaboration across engineering, product, and operations teams. The position focuses on building scalable practices, improving support efficiency through automation, and shaping the vision of a new support team to maximize customer satisfaction.
Required Skills
- Technical Program Management
- Support Delivery
- Process Improvement
- Customer Experience
- Project Management
- Tooling Projects
- Automation Implementation
- Cross-Functional Collaboration
- Relationship Building
- Program Design
+6 more
About OpenAI
openai.comThe company specializes in providing innovative solutions to enhance online experiences for businesses and consumers. It offers a range of products and services designed to streamline operations, improve customer engagement, and drive growth in the digital landscape. With a focus on user experience and cutting-edge technology, the company aims to empower businesses to thrive in a rapidly evolving market.
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