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Technical Project Manager - Conversational Experiences Department (CXD) at Rakuten Rewards - ApplyBlast

Technical Project Manager - Conversational Experiences Department (CXD)

Rakuten Rewards

4 months ago

Tokyo, Japan

Onsite

Full Time

Senior

0 applicants

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About this role

A Technical Project Manager with over seven years of experience leads the delivery of AI-powered conversational AI products, including chatbots and voice assistants, for Rakuten's global business units. This role ensures alignment between business stakeholders and engineering teams while managing scope, risks, and quality across the software development lifecycle. Candidates must possess strong facilitation skills and fluency in Japanese to drive consensus and ensure successful project outcomes.

Responsibilities

Lead project delivery for AI-powered contact center capabilities
Facilitate consensus among business and technical stakeholders
Manage project scope, timelines, and dependencies
Oversee security, compliance, and quality standards throughout delivery
Coordinate cross-team releases and operations handovers

Skills

Qualifications

Bachelor's degree in Computer Science or Information SystemsJapanese language proficiency (JLPT N2)PMP certificationPMI-ACP certificationExperience with Agile methodologies (Scrum or Kanban)

About Rakuten Rewards

rakuten.com

Headquarters

Tamagawa, Tokio, Japan

Company Size

10001+ employees

Founded

1997

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