Technical Quality and Continuous Improvement Specialist

The Technical Quality & Continuous Improvement Specialist serves as the technical authority on complex scheme requirements including SSIP, Building Safety, and Environmental standards. This role focuses on driving continual improvement, closing quality gaps, and enhancing customer confidence by analyzing processes, systems, and AI models rather than performing standard quality assurance tasks. The specialist leads root cause investigations, implements corrective actions, and ensures consistent application of regulatory frameworks across internal teams and outsourced partners.