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Technical Routing Analyst at Vonage - ApplyBlast

Technical Routing Analyst

Vonage

9 hours ago

3.8 on Glassdoor

Remote

Full Time

Medior

0 applicants

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About this role

The Technical Routing Analyst ensures the quality and cost performance of global SMS and voice routing, guaranteeing reliable and efficient traffic delivery. This role involves monitoring quality alerts, managing supplier performance, and coordinating with internal teams to resolve carrier degradations. The position requires 24x5 coverage and collaboration with Connectivity Operations and engineering teams to optimize routing and support service migrations.

Responsibilities

Monitor and respond to quality alerts for global SMS and voice routing
Manage country-level routing and evaluate supplier performance against targets
Onboard and test new supplier connections using SMPP and MM4 protocols

Skills

About Vonage

vonage.com

Headquarters

Holmdel, New Jersey, United States

Company Size

1001-5000 employees

Founded

2001

View Profile

Vonage is a cloud communications company that provides APIs and managed services to embed voice, video, messaging, and verification into applications and business workflows. Its product set includes programmable communications APIs (voice, SMS, video, Verify, Number Insight), a cloud contact center, and unified business communications/phone systems for enterprises and SMBs. Developers choose Vonage for its SDKs and real‑time media infrastructure and enterprises use its solutions to enable omnichannel customer engagement, global reach, and integrations with CRM and business platforms.