Technical Service (Maintenance) Manager

The Maintenance Manager, Technical Service ensures the seamless operation and stability of critical business applications by leading a support team, managing incidents, and implementing proactive measures to enhance system reliability. This role serves as the primary point of contact for application-related issues, collaborating with development, infrastructure, and business teams to resolve problems efficiently. The position involves monitoring application performance, establishing KPIs and SLOs, and driving continuous improvement initiatives to optimize the application environment.