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Technical Service Manager at Roche - ApplyBlast

Technical Service Manager

Roche

5 months ago

4.1 on Glassdoor

Surabaya

Hybrid

Full Time

Senior

0 applicants

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About this role

As a Technical Service Manager at Roche, you will lead the Field Service Engineer team in Indonesia, ensuring the reliability and operational excellence of diagnostic instruments across key laboratories. You will manage the full lifecycle of instrument service, from installation and maintenance to troubleshooting and customer escalation, while driving team performance and strict adherence to SOPs. This role requires a hands-on technical leader who can balance direct people management with deep expertise in field operations to achieve high customer satisfaction.

Responsibilities

Lead and develop the Field Service Engineer team
Manage end-to-end instrument service lifecycle and reliability
Resolve customer hardware and software issues with urgency
Ensure operational compliance with service standards and documentation
Monitor team performance and drive service improvement initiatives

Skills

Qualifications

Bachelor's in Electro Medical EngineeringBachelor's in Electrical EngineeringMinimum 5 years technical service experience

About Roche

roche.com

Headquarters

Basel, Basel-Stadt, Switzerland

Company Size

10001+ employees

Founded

1896

View Profile

As a pioneer in healthcare, we have been committed to improving lives since the company was founded in 1896 in Basel, Switzerland. Today, Roche creates innovative medicines and diagnostic tests that help millions of patients globally.