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Technical Service Manager at Motorola Solutions - ApplyBlast

Technical Service Manager

Motorola Solutions

2 months ago

4.2 on Glassdoor

Remote

Full Time

Manager

0 applicants

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About this role

Motorola Solutions is seeking an experienced Technical Service Manager to lead a technical support engineering team that delivers mission‑critical communication solutions for public safety agencies. The role focuses on escalation management, workflow optimization, SLA governance, and ensuring rapid issue resolution while maintaining high customer satisfaction.

Responsibilities

Lead and develop technical service engineers
Manage escalation and rapid resolution of complex issues
Monitor and report on SLA performance metrics

Skills

Qualifications

Bachelor's degree in Computer Science, Information Technology, or related fieldProject Management Professional (PMP)Lean Six SigmaITIL

About Motorola Solutions

motorolasolutions.com

Headquarters

Chicago, Illinois, United States

Company Size

10001+ employees

Founded

1928

View Profile

Motorola Solutions is a leader in safety and security technology that unifies communications, video, and security solutions to protect people, property, and places. The company serves public safety agencies and businesses with products including mission-critical radios, command center software, video security systems, and managed services. Its integrated Safety & Security Ecosystem is designed to help communities and organizations prevent, respond to, and recover from critical incidents.