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Technical Service Representative - Electromechanical at Generac Power Systems - ApplyBlast

Technical Service Representative - Electromechanical

Generac Power Systems

4 months ago

4.0 on Glassdoor

United States

Onsite

Full Time

Junior

0 applicants

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About this role

A Technical Service Representative I - Electromechanical at Generac provides technical assistance and authorizes warranty repairs for the company's authorized dealer network. The role involves Troubleshooting installed systems using remote diagnostic tools, documenting product failures, and instructing dealer technicians on warranty procedures. This on-site position requires general supervision and effective communication with dealer technicians and customers to ensure timely issue resolution.

Responsibilities

Answer inbound calls and respond to emails from Dealer Technicians
Provide accurate notes during customer interactions
Assist Dealer Technicians with remote diagnostic tools
Troubleshoot installed systems using established techniques
Instruct new dealer technicians on warranty systems

Skills

Qualifications

Associate's Degree in Relevant Technical Field

About Generac Power Systems

generac.com

Headquarters

Waukesha, Wisconsin, United States

Company Size

5001-10000 employees

Founded

1959

View Profile

Generac Power Systems, founded in 1959, is a leading manufacturer of backup power and energy solutions for residential, commercial, and industrial customers. The company designs and sells standby and portable generators, power systems, and energy-storage and management products, supported by digital monitoring and a nationwide dealer network. Generac emphasizes reliability, durability, efficiency and environmental performance, positioning itself as a “total energy solutions” provider across backup power, distributed energy and service offerings.