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Technical Service Representative I at Generac Power Systems - ApplyBlast

Technical Service Representative I

Generac Power Systems

3 months ago

4.0 on Glassdoor

Reno, Nevada, United States

Onsite

Full Time

Junior

0 applicants

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About this role

The Technical Service Representative I provides technical assistance and authorizes warranty repairs for the authorized dealer network, assisting customers with questions and resolving issues efficiently. The role involves answering inbound calls and emails, utilizing remote diagnostic tools, and troubleshooting installed systems. Additionally, the position requires documenting product failures and instructing new dealer technicians on warranty systems.

Responsibilities

Provide technical assistance and authorize warranty repairs for authorized dealer network
Troubleshoot installed systems using established diagnostic techniques and remote tools
Instruct dealer technicians on navigating warranty systems and submitting electronic claims

Skills

About Generac Power Systems

generac.com

Headquarters

Waukesha, Wisconsin, United States

Company Size

5001-10000 employees

Founded

1959

View Profile

Generac Power Systems, founded in 1959, is a leading manufacturer of backup power and energy solutions for residential, commercial, and industrial customers. The company designs and sells standby and portable generators, power systems, and energy-storage and management products, supported by digital monitoring and a nationwide dealer network. Generac emphasizes reliability, durability, efficiency and environmental performance, positioning itself as a “total energy solutions” provider across backup power, distributed energy and service offerings.