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Technical Services Manager at Permutive - ApplyBlast

Technical Services Manager

Permutive

3 months ago

4.0 on Glassdoor

United States

Hybrid

Full Time

Senior

1 applicant

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About this role

Permutive is seeking an experienced Technical Services Manager to lead a global team responsible for the first line of support for its ad tech customers. The role involves fostering team growth, analyzing support metrics, and ensuring timely resolution of complex technical issues while collaborating with engineering and product teams. This leader will also drive process improvements and utilize automation to enhance the efficiency of customer support operations.

Responsibilities

Lead and develop a global technical support team
Analyze key ticket metrics to drive performance improvements
Resolve escalated customer issues and manage technical escalations
Collaborate with engineering to address complex customer feedback
Build internal tools and workflows leveraging AI and automation

Skills

About Permutive

permutive.com

Headquarters

London, England, United Kingdom

Company Size

51-200 employees

Founded

2016

View Profile

Permutive is the leading agentic data collaboration and activation platform, helping publishers, advertisers, agencies, and retail media leaders achieve privacy-safe, cookieless advertising across the open web. Its unified platform combines a Data Management Platform, Data Clean Room, and AI-powered audience curation to enable secure first-party data collaboration across 150+ premium publishers — with no data transfers or ID limitations. Permutive's agentic suite, Halo, further scales direct buying by leveraging AI-driven workflows to optimize targeting, campaign performance, and measurable outcomes.