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Technical Solution Consultant at Hewlett Packard Enterprise - ApplyBlast

Technical Solution Consultant

Hewlett Packard Enterprise

5 months ago

4.8 on Glassdoor

Dalian, Liaoning

Onsite

Full Time

Junior

0 applicants

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About this role

This entry-level Technical Solution Consultant role at HPE involves resolving hardware and software technical issues for internal and external customers via remote support. Employees respond to inquiries regarding product features, specifications, and repairs while documenting resolutions in the Knowledge Management System. The position requires onsite work at an HPE office, where consultants assist in proactive problem avoidance and support sales pursuit activities.

Responsibilities

Resolve technical hardware and software issues for customers
Answer questions on product features and specifications
Document case summaries in the Knowledge Management System
Provide proactive support to avoid problem recurrence
Represent the company at customer locations and vendor meetings

Skills

Qualifications

High School Diploma or equivalent

About Hewlett Packard Enterprise

hpe.com

Headquarters

The Woodlands, Texas, United States

Company Size

10001+ employees

Founded

1939

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Discover HPE edge-to-cloud, enterprise compute IT, data, and security solutions. Learn how HPE empowers digital transformation through AI and sustainability.